Supercharge Your Customer Growth with WhatsApp & Instagram Automation
The all-in-one conversational platform designed specifically for Indian businesses. Combine official WhatsApp Business API broadcasts, Instagram DM workflows, 5-star Google Review generation, AI customer support, and unified CRM into a single intuitive engine.
Unified Messaging Channels for Indian Businesses
WhatsApp Business API
Official Meta Platform for High-Volume Marketing & Support
Move beyond the limitations of the regular phone app. Broadcast high-converting multimedia campaigns, deliver transactional alerts, and handle customer chats with multi-agent teams.
- Bulk multimedia broadcasts with images, PDFs, videos, and CTA buttons
- Sub-30 second Meta template approval system with Indian language support
- 24-hour conversation window handling with automated re-engagement
- Direct WhatsApp Web & mobile app access for multi-agent support teams
- Meta Pricing: Marketing ₹0.90–₹0.95 | Utility ₹0.145–₹0.20 | Free incoming
Instagram DM Automation
Turn Followers, Comments & Stories into Paying Customers
Engage customers where they discover your brand. Automatically reply to product inquiries on Reels, story mentions, and comments without ever leaving your central workspace.
- Instant automated DM replies to comments on Reels and Posts
- Story mention gratitude alerts and personalized discount voucher dispatch
- Product carousel cards directly inside Instagram direct messages
- Intelligent lead routing directly to available sales representatives
Google Reviews Automation
Skyrocket Your Local SEO & Collect 5-Star Reviews on Autopilot
Build unmatched credibility on Google Search and Maps. Automatically trigger WhatsApp review requests right after delivery or service completion.
- One-click WhatsApp review triggers sending customers directly to your Google review link
- AI sentiment analysis generating thoughtful, on-brand responses to reviews
- Private negative feedback routing to resolve customer issues before they go public
- Measurable boost to Google Local 3-Pack rankings and organic footfall
AI Chatbots & No-Code Flows
24/7 Intelligent Customer Support Trained on Your Business Knowledge
Deploy smart chatbots that converse naturally in English, Hindi, and regional languages. Train them on your product manuals, pricing sheets, and website data in minutes.
- Visual drag-and-drop chatbot flow builder with zero coding required
- Generative AI models trained on your catalogs, PDFs, and documentation
- Automated lead qualification capturing phone numbers, emails, and intents
- Smooth human fallback with full conversational context handover
Transparent Pricing Plans in INR (Indian Rupees)
Basic Plan
Essential WhatsApp Business API automation for growing small and mid-sized businesses.
- 1 Team Live Chat Agent
- 1 Shared Inbox Workspace
- Connect 2 WABA Phone Numbers
- 1 Drag & Drop Chatbot Flow
- Unlimited Automated Quick Replies
- Lead & IVR Management CRM
- Embeddable WhatsApp Website Widget
- Free Shopify & WordPress Integration Plugin
- Unlimited Incoming Messages (Zero platform charge)
- Full Web & Mobile App Access
- Contact Manager with Bulk Import/Export
- Broadcast Multimedia Messages (Images/PDFs)
- Broadcast Carousel & Interactive Button Messages
- Dedicated Account Manager & Phone Training Support
- Meta Pricing: Marketing ₹0.90–₹0.95 | Utility ₹0.145–₹0.20
Growth Plan
Advanced automation, multi-agent collaboration, appointment booking & fast template approvals.
- 5 Team Live Chat Agents
- 2 Shared Inboxes & Sub-User Management
- Connect 5 WABA Phone Numbers
- 5 Drag & Drop Chatbot Flows
- Appointment Booking & Scheduling Module
- Product & Quotation Management Module
- Lead & IVR Management CRM with Pipeline Views
- Webhook Integration for Real-time Event Streaming
- Ultra-fast Template Approval in under 30 Seconds
- Drip Campaigning & Lifecycle Sequences
- 24-Hour Conversation Window Automated Handlers
- Unlimited Broadcasts & Interactive Catalogs
- Free Shopify, WooCommerce & Custom Webhook Connectors
- Priority Phone Support & Dedicated Success Manager
- Meta Pricing: Marketing ₹0.90–₹0.95 | Utility ₹0.145–₹0.20
Advance Plan
Full commerce suite with AI-powered chatbots, WhatsApp shop, and in-chat digital payments.
- 10 Team Live Chat Agents
- 5 Shared Inboxes & Enterprise Sub-Users
- Connect 10 WABA Phone Numbers
- 10 Drag & Drop Chatbot Flows
- Full AI-Powered Autonomous Chatbot Included
- Complete WhatsApp Shop & Catalog Integration
- In-Chat Payments via UPI, Razorpay & PayU
- E-Commerce Order Management & Tracking Module
- Appointment & Quotation Automation
- Advanced Group Broadcasts & Custom Tagging
- Enterprise Webhook & High-Volume REST API Access
- Custom CRM Connectors & Custom Fields
- 24/7 Dedicated Account Manager & SLA Guarantee
- On-Premise & Custom Hosting Consultation Available
- Meta Pricing: Marketing ₹0.90–₹0.95 | Utility ₹0.145–₹0.20
Meta Conversation Charges: Marketing ₹0.90–₹0.95 | Utility ₹0.145–₹0.20 | Free incoming messages within 24h window.
Frequently Asked Questions
What is WhatNexis and how does it relate to Pathnexis?
WhatNexis is the flagship SaaS communication and growth platform engineered and operated by Pathnexis Solutions Pvt. Ltd. It provides Indian businesses with official WhatsApp Business API infrastructure, Instagram DM automation, Google Reviews acceleration, AI chatbots, and a unified omnichannel CRM.
What is the WhatsApp Business API and why do I need it over the free WhatsApp Business app?
The free WhatsApp Business app is designed for small solo-run shops with fewer than 100 conversations daily, limited to 4 linked phones and 256 broadcast contacts. The official WhatsApp Business API empowers growing enterprises to send broadcasts to thousands of opted-in customers, operate multi-agent shared inboxes, integrate with Shopify/CRMs, automate with AI, and collect in-chat payments with zero risk of phone number bans.
How long does onboarding and Meta verification take in India?
Most Indian businesses go live on WhatNexis within 3 to 5 business days. Our dedicated technical onboarding team handles your Meta Business verification, display name approvals, Indian number onboarding, and webhook routing for you.
Are plans billed in INR? Are there any hidden fees?
Yes, all WhatNexis plans are transparently billed in Indian Rupees (₹1,499 for Basic, ₹2,499 for Growth, and ₹4,999 for Advance) + 18% GST. There are no hidden software setup fees. Meta conversation fees are billed at exact Meta pricing (Marketing ₹0.90 to 0.95 | Utility ₹0.145 to 0.20), while all incoming customer chats are 100% free.
Can I use my existing WhatsApp phone number?
Yes! You can migrate an existing business number to the official WhatsApp API. Please note that migrating to the API means the number will operate through the WhatNexis shared multi-agent web/mobile platform instead of the consumer WhatsApp app. Alternatively, we can help you obtain a fresh dedicated virtual number.
Does WhatNexis support UPI, Razorpay, and PayU for in-chat payments?
Yes. WhatNexis integrates natively with leading Indian payment gateways including Razorpay, PayU, and direct UPI payment intents. Customers can review their product cart and complete their payment directly in chat, triggering instant payment confirmations.
How does the Instagram DM Automation feature work?
By connecting your Instagram Professional account via the official Meta Graph API, WhatNexis allows you to automatically reply to direct messages, respond to Reel and Post comments with instant DM links, acknowledge Story mentions, and route qualified prospects into your shared inbox alongside WhatsApp chats.
How does Google Reviews automation boost local SEO?
WhatNexis automatically sends satisfied customers a direct WhatsApp request with a pre-filled 5-star link to your Google Business Profile right after purchase or service delivery. More positive Google reviews improve your Google Maps 3-Pack ranking, driving high-intent organic local footfall and online queries.
Is WhatNexis compliant with the Indian Digital Personal Data Protection (DPDP) Act?
Yes. WhatNexis is fully compliant with India’s Digital Personal Data Protection (DPDP) Act. All customer data, chat logs, and attachments are processed with strict role-based access control (RBAC), end-to-end transport encryption, and stored in secure Indian cloud server regions.
What kind of customer support and training is provided?
Every WhatNexis customer is assigned a dedicated Indian account manager and trainer. We provide live video training, campaign setup assistance, WhatsApp/phone support, and priority SLA monitoring to ensure your campaigns deliver optimal ROI.