Refund & Cancellation Policy

1. Nature of Service

Windfolio is a subscription-based POS and billing software provided on a
Software-as-a-Service (SaaS) model.

The Company does not sell physical products and does not provide shipping
services.

2. Subscription Model

Windfolio offers the following subscription options:

• Monthly subscriptions
• Annual subscriptions
• Custom enterprise plans

All subscription fees are payable in advance.

3. Cancellation Policy

Users may cancel their subscription:

• Through their account dashboard
• By emailing customer support

4. Refund Policy

Subscription fees once paid are generally non-refundable. Refunds may be
considered only under the following circumstances:

• Duplicate payment
• Technical error causing incorrect billing
• Payment deducted but service not activated
• Unauthorized charge (subject to verification)

Refund requests must be submitted within 7 days of the
transaction date.

Approved refunds will be processed within
7–10 business days through the original payment method.

5. Non-Refundable Situations

• Change of mind
• Partial usage of subscription
• Failure to cancel before renewal
• Business losses
• Lack of internet access
• User negligence or misuse

6. Chargebacks

If a user initiates a chargeback without valid grounds:

• The account may be suspended
• Legal action may be initiated
• Access to services may be restricted

7. Modification of Plans

The Company reserves the right to:

• Modify subscription pricing
• Introduce new plans
• Discontinue features

Users will be notified in advance wherever applicable.

8. Contact for Refunds